Online Reservation and Information System Essay

Today state argon lifetime in a society which is called a technologically civilized society. Ultimately, the researchers butt say that, living without technology is ex miscellanyable living without air in this technical familiarity domain of today. Most people atomic number 18 using meshwork to easily search what they need especially development. The cyberspace is a global ne dickensrk connecting millions of computers. More than 100 countries atomic number 18 link into exchanges of info, tonics and opinions. With the advancement in technology, the researchers decided to develop an Online second-stringer and think over System for Fortune Sea prov kibosher take ho wont. The Fortune Seafood eatery is a well know fine-dining eating place in Pampanga. It is located strategically in between the amount of m 1y of City of San Fernando and Olongapo-Gapan Road, Pampanga. Fortune Seafood eating place is one of the upscale Chinese restaurants in Pampanga. It serves promine nt personalities and brooks venue for historic heretoforets. The restaurant accepts modesty for various events such as wedding, birthday and opposites. The addressr is using manual unconscious attend to when it comes to managing arriere pensee.The guest must go to the restaurant in order to make a reticence. It ca handlings hassle for the client to go to the venue to just inquire for the booking information and make a qualification. Sometimes the clients are being disappoint since the date and time that they alike to reserve is non get circuit board and already occupied by other event. The company promotes and advertises the restaurant using fliers and tarpaulin. The process of the restaurant in requesting feedback to the guests is only verbally by asking them active the food. The Online qualification and Information System for Fortune Seafood Restaurant is a dodging that testament take into account information about the company like the contrastive dishe s they serve including the prices, promos, and profits that they offer. With this characteristic the company leave alone be promoted well.It as well as has photo sharing and allows creation of blogs for the guest to express their thoughts about the food and emoluments or their Fortune experiences. It includes a reservation dodge that verifys the customers who pauperism to make a reservation for occasions like birthday, family reunion, wedding and even a special date. The governance shows all the schedule of the events so that thecustomer go away know if the date and time that they plan to reserve is available or not. It besides has a feedback form which may contain parole of the opinion or suggestion of the customer about the company.Review of think LiteratureThe following reviews are talk overed to support the reasons why the problem exists. It serves as the researchers basis in conducting the cogitation. In the control Restaurant and Cafeteria Management armed serv ice (2010), the really(prenominal) outset restaurant in the humankind was opened in Paris in 1765. A tavern hold oner, Monsieur Boulanger, served a single dish sheeps feet simmered in a white sauce. The macrocosm restaurant is derived from the French raillery restorer meaning to restore. The starting restaurant the dining modes of the inns and as towns, cities, grew in population, several eating places were established serving lunch and dinner at fixed price. Boulangers problem was dissimilar from other food military controles, like cafes and inns, because Boulangers business was unioned on food, not alcohol (like taverns) or coffee and subsequentlynoon tea (like cafes). Customers came to Boulangers establishment primarily to eat, and this was a novelty in the recent 18th Century, where the population ate their meals at ingleside or, if they were a behavior from home overnight on business, at an inn. In French, the word restorative is restaurant. A local food guild (a union monopoly) sued Boulanger in court for infringing on its monopoly on the sale of cooked foods, but Boulanger won and was allowed to continue.This victory led to the fast spread of these new restaurants across France. The researchers include this review to be familiar with the first restaurant in the world, in greeting when and where it started, what the processes of a restaurant are, and how it became undefeated. In the book authorize Basic Restaurant Service (2007), Restaurant Service demands an extensive fellowship of international cooking, of beverages and bar serve. The salve back staff or Restaurant Service Staff are most important intercommunicate persons in attending to the guests. It is therefore necessary to rush a vex it off command of serving rules and to know the preparation of special dishes and drinks at the guests table. The abide staff or Restaurant Service Staff, seat the guests, take table orders correctly, prepare special tasks at the table si de, serve food and beverages and puzzle the bill and send the guests off. They are the central figureswho nominate a satisfactory impression of restaurant by contendmly welcoming guests, ensuring that service is make a motion and courteous and that the meal meets expectations. These qualities and captain competitiveness, practical work and theoretical acquaintance are deemed necessary to carry out job.The researchers included this to know and discuss the importance of good restaurant service staff since they are one of the keys to the success of the company. In implementing the proposed constitution the staff who leave behind be appoint must be good technically to easily learn the system and to avoid facing difficulties in run the system. consort to the book nutriment Service Management in the Philippines (2009), Engracia Aling Aciang Cruz-Reyes, the matriarch founder of Aristocrat Restaurant, discussed that she believes that to nonplus the customers, one has to go wh ere the people are and muster up ways to keep them coming back. She opened a rolling store in Luneta ballpark an accomodating thousand of people at one time. She prepared Filipino dishes like arroz caldo, and pancit that were freshly prepared in front of the customers. Later on, to meet the changing needs of the customers she added to her line of menu items a plectron of sandwiches and softdrinks. People unploughed coming back for their comfort food from Aling Aciang. Before World war II Mrs. Reyes sought out new market opportunities by localization of function her food business in a prime property at the Dewey Blvd, Manila. Today, the Aristocrat Restaurant has more than than ten plusal branches in different location all over the country.The researchers include this review for the reason that it discussed, to find the customers, one has to go where the people are and find ways to keep them coming back. By analyzing the quotation, nowadays many people are using Internet. The proposed system volition be where people are to rent a lot of customers and easily interact with them. In the proposed system the customer also has the privilege to make a blog and share photos so that they support share their Fortune experiences. The researchers provide the blog in determination ways to keep the customer back. The book empower Fundamentals of solid food Service Management (2009) said that, Foodservice is becoming a way of family delight and a tooth root of family income for those who are engaged in food service public presentation. The growing number of people patronizing restaurant, cafeteria and fast food center defends largely on these for their food intake, in schools, for example, many students depend on the school food service for their lunch and stocks.As such develop and more nutritious foods should be offered in these food services. base on the book Food Service Management in the Philippines (2009), one of the happy company in the Philippines is the Barrio Fiesta. It is novelty and good try on are the native reasons that keep Barrio Fiesta afloat in local food business. The restaurant was established in 1960 when Mr. Rod Ongpaucos recipe on coppers feet, break up known as crispy pata, became sucessful. Being the first to offer the special menu item, customers flocked in and its sales rose from 20 persons per table to 300 persons per table. It is the first to feature the singing cooks and hold backers to entertain guests plot of ground they are dining. A unique manner of incorporating local customs with foodservice professional setup is considered an excellent merchandising strategy. From mentioned that the chain restaurants, specially the Barrio Fiesta chain, are sucessful because of aggressive advertising, affordable prices compared to upscale restaurant and availability and accessibility. In this book, the researchers acquired knowledge about the system in restaurant and how to make it booming. One of the importa nt aspects in a restaurant is the food service.The restaurant must have unique strategies in providing service that is why the researchers decided to develop an Online stockpile System for Fortune Seafood Restaurant. In the book Restaurant Service fundamentals 2nd eraseion (Sondra J. Dahmer and Kurt W. Kahl, 2008) Restaurant Reservation and Table Management software program has the functionality to track reservation as well as control put and optimize server performance. It can centralize the dining reservation process, pass along over reserves, or maximize table utilization with walk-in and wait list functionality. Reservation can be entered and modified guest hollo numbers, telecommunicate, mailing addresses, and preferences ca be captured. Table portion outment software has a display of latestly available and occupied tables. This system provides the host with the military position of occupied tables and the approximate time when each table will again be open to set. It can also show reserved and confirm tables, tables to be joined by more guests in a party, tables needing to be cleaned, tables approaching or exceeding assigned departure times, and tables that are not to be utilized.From this information, waiting guests can be quoted realistic wait times, and servers can be spendn new parties of guests can be quoted realistic wait times, and servers can be given new parties of guests at a realizable pace in theirsituations. Guests can even make their own reservation online over the restaurants Web site. The host can then send the guests an email confirming the reservation they made. The researchers included the literature above to know better the processes of different restaurants. The Restaurant Reservation and Table Management Software is very useful and lessens the effort in operating a restaurant. In this review the researchers obtain some ideas of the features that can be adopted for the proposed system. The book fast Books for the Rest aurant (Stephanie Murphy and Alisa Robertson Neunerker, 2010) discuss the importance of the Accounting Process to the Restaurant Manager, it is imperative for successful restaurant operators to understand financial reports, use the information to modify better decisions and take ownership of the financial performance of the operation. Restaurant operators concentrate on menu items, controlling costs, customer attraction and retention, provider consanguinity, and employee relations issues.Each of these c houseenges, and a restaurant operators response to the, is affected by or has an impact on the financial structure of the business. Menu items devolve on inventory cost the restaurant affects the rent or l sleep expenses of the operation and turnover drivers recruiting and training costs. Restaurants operators can be overwhelmed by the complexity and inside information of finance, and as a result they do not give this vituperative issue the time and attention it deserves and re quires. Business operators may focus on things they know best and ignore things with which they are less familiar. An easy to use, accurate, and current set of financial and operational reports form Quick Books will enable a restaurant operator to confidently adopt the universal quarrel of an accounting. It can turn the mystery and overwhelming process of accounting and financial reporting into the most valuable resource for the restaurant. The review above is included by the researchers for the reason that accounting in a restaurant is very important and the financial report or transaction must be secured. In the proposed system the researchers make sure that it secures all the transactions especially in reservation. In the book entitled How to Improve Dining way Service, Richard Saporito stated that for more than 20 years now, he is a restaurant consultant for a variety of profitable establishments.As a noted author and keynote speaker, he suspensored hundreds of operations arou nd the world ranging from small independent start-ups to large scale corporateoperations with seating capacities of over 1500. In that time, he became part of some extremely successful restaurants, but also witnessed many that struggled unnecessarily. In his experience, the primary factor that sepa place successful restaurants from those that struggle is the level of service that is provided to the customer. He make sure, the location, menu and marketing play a part, but the most successful restaurants all have one thing in common. They provide customer service which exceeds their customers expectations In the website squidoo.com Just Be Nice (J.B.N) 2009, it is stated that word of mouth is the most effective promotional method. So if your restaurant is nice, the food is good and the wait staffs are friendly and cost-effective, people will discern their friends. And their friends will tell their friends and the list goes on and on. The most effective way is on special occasion lik e birthdays, anniversaries and so on. According to the book entitled A Modern Approach to Restaurant Profitability by Lloyd M. Gordon,The Restaurant patience is still growing in gross tax revenue for the twelfth straight year first reason is that the numbers of operating facilities are increase annually. Another factor is that each restaurant opening is succeeding in upgrading its revenues from the previous year. As a part of this Industry trend, you are shown how to receive your healthy share of the Industrys rewards as you become alert to serving and consoling patrons with the foods, beverages, service, ambiance, and cordial reception they require. The researchers include the reviews to be familiarized with some restaurant techniques in wrong of serving people. The company must provide customer services which go beyond their customers expectations, satisfying customers, and must have effective promotional method.The following studies are write work and concepts adopted by t he researchers. These reviews will also help acquaint the readers with the elaborate of ar gradement among the previous studies, as well the relation of each to the present study.A study entitled Philippines Empowers Guests through Direct Online Reservation via Own Website in Egi fiat in Cebu, reserving rooms at EGI Club in Mactan Island has just been made easier and more convenient with aninnovative booking system that was recently launched on the resorts website (http//www.egiclubceburesort.com).EGI Club Cebu stamping grounds new reservation system shows potential guests two weeks worthy of real-time room availability matched with the lowest possible rates. This feature allows selection of adaptions base on tastes, and more importantly, budget. A 10% deposit payment, which is deducted from the come in room charge, ensures the availability of the chosen room type upon the guests arrival at the hotel. An automatic e-mail is immediately sent after the transaction to serve as confirmation.For clarifications and concerns, a reliable customer service team is ready to address reservation issues, including modification of bookings.EGI Club Cebu touch on can be found in Lapu-Lapu City, which is a first association highly-urbanized city in the province of Cebu. The resort hotel is well known for its hospitality and high customer satisfaction brought about by its dedicated hotel staff. It is the undefiled getaway because of its myriad of amenities that offer relaxation and rejuvenation. Guests may postulate from a total of 120 guest rooms, which all have Internet access and comes with a double bed, IDD phone, mini-bar, and refrigerator. For sports enthusiasts, beach volleyball, jet skiing, diving and other water sports may be enjoyed at Mactan Beach. The company, through its innovative technology, helps accommodation providers maximize the business potential and performance of their websites.In the study entitled An Online Hotel Reservation of Palazzo de La oag conducted by Rajzle G. Ingles of St. capital of Minnesota University, Tuguegarao City, a system that will help the hotel to automatically make a reservation online is developed. The system is shown superiority in the aspects of usefulness and functionality for the following reasons the design has been tailored-made according to the identified needs of the personnel department among its standard features are used of access keys and shortcuts that endow the system with an ease of handling and user-friendliness structured rather than hard-coded programming was used the system muck up of error-free that can be relief to effectively handle and process data and generate reports for the customers and personnels. The graphical user interface is both sympathetic and friendly.There is a unity and consistency in the grouping of functions and objects. A screen design simulates windows application andoverall is pleasant and shows the virtue of taste in special effects. Benefiting the staf f and personnel of Palazzo de Laoag Hotel as a whole, it also stands to benefits the customers who take reservations. Reservation was simplified and personnel and customer do not have to work hard for make the reservation. Repetitive routines are eliminated and customers do not have to go to the hotel. There is no question as to the acceptability of the system. For one, Palazzo de Laoag Hotel has long depended on the manual system in its reservation routines. This system offers superior alternative that makes for ease, efficiency as well accuracy.Bayani et al. (2011) in a study information bear upon systemized Table Reservation and Billing System for Kenny Rogerss Roasters SM Pampanga discussed that the purpose of their study is to provide more efficient and adjuvant process of reservation and accusation for Kenny Rogerss Roasters SM Pampanga branch. This system concerning computer science of bills can help KRR to easily compute bills for their customers in just a few minutes rather that computing it manually. It is easy to use because it will not require manual counting of the number of tables occupied or reserved. It can generate reports of the previous bills and customer information. The system will provide the manager of Kenny Rogers Roasters the authority to see the complete records of their customers and what they availed. It has a search feature integrated to make the process of checking faster and to check if a customer has an existing account. The study covers the development of a table reservation and accusation system for Kenny Rogers Roasters SM City Pampanga. The system of table reservation and billing is composed of two users the guest and administrator. The administrator account has the privilege of verifying, accept or rejecting and saving the records of the customers.The employee with this type of account is the manager. Reservation through phone call will not be acceptable if the customer is not regular customer, the customer should b e a member or it has an existing account. The system will prompt the user when and what time is the arrival of their customer and what table has been booked A 2011 study by Angeles et al. which is a Computer Based System for Function Hall and Catering Reservation for St. Paul Reception garden is concerned primarily with the process of function hall and catering reservation through computer, recording of data and providing the billing asseveration for the clients. This study will provide security of data through the use of username and password and can only be operated by the legal employees. development the system will only take a few clicks to add, save, edit and retrieve the clients information and show the billing record afterwards. The study can also print receipts and quotations. It is also monitors the reservation of the customer by the use of sorting by date. At the end of the reservation transaction, the system provides an official receipt for the customer. The system does not support any discount cards or any credit cards. An Online Reservation System for Cattleya Garden Villas study conducted by Alfonso (2012) is a system that provides an effective online reservation system that will benefit the Cattleya Garden Villas employees and customers, educationally, economically and technologically.The study will greatly help the owner and employees, to make the procedure more streamline thus creating a hassle free and time efficient reservation process. The website will also boost online presence of Cattleya Garden Villas, making its marketing grasp larger network that what it is now.It aims to improve the Villas relationship to its customer by means of having a system which is more focus on their reservation needs. The systems importance, effectiveness and speed of the processing to accommodate the customer request will save time. It will give more opportunity to serve other customers through the help of the system the clients and employees can easily int eract with each other. Through the use of the system, Cattleya Garden Villas will save much time, effort and resources such as papers, enrollment form and portfolios in processing guests reservations. It will provide a Frequently Asked Questions (FAQs) that will handle the customer inquiry and manage the 24/7 operations. The system administrator can add, edit or change username and password and his personal information. The administrator is the one responsible for adding of new rooms, changing the room status, updating room availability and approval or cancellation of reservations. The various studies above are included by the researchers for the reason that the studies will help in identifying the requirements in the proposed system.The researchers can alter the system by comparing it to the previous study and can adopt similar features that will fit in the needs of the Fortune Seafood Restaurant. According to an name entitled Learn How to Build a Profitable Business Online, Mr. Ken Hubener, the generator of thearticle said that starting and operating an internet business is amazingly similar to operating any other business. Good business practices, like building the confidence of customers through truthful advertising, providing products and services at a fair price, and developing long-term business relationships are as relevant to the Internet business as they are to any other businesses. An increasing number are building their own websites to allow them to market their business and it has been very effective and successful to use Internet as their source of income with businesses and to try to go where the people are. The researchers include this study to differentiate and distinguish that there is more effective way in promoting the company. The manual process of advertising the Fortune Restaurant is only in fliers and tarpaulin that is why the researchers will develop an online system to promote it on the web. In the article entitled Online Hotel Re servation on Kerala Tourism Website, a Big ravisher, the 1888 PressRelease said that The online accommodation reservation system offers travelers a wide range of choices from five-star hotels to home stays in remote corners of the State.With this facility, rooms can be booked online any time by visiting www.keralatourism.org. The booking can be done by using major credit cards, account cards, net banking and other facilities like Pay Pal. The specialty of the online reservation plan is that the payment made for reservation goes directly to the account of the property owner. Based in the article entitled, The Suites Niagara Falls it requested assistance for new hotel website which will launch the site within days to high exposure in the top search engines. Consequently, the management was extremely pleased and requested details of other services. They spoke their challenge managing inventory and reservations, in tracking campaigns and in promoting to past guest. Today, the embassy Suites Niagara Falls provides online reservations, reservation tracking and mass mailing services. These tierce key services arouse from the development of three products that have been designed to complement each other to meet the online goals of compatible tourism entities. It has two parts the admin (back-end) area where staff controls rates, availability shares and the public (front-end) area where essence is projected and reservations are made.In admin dashboard screens, staffs have ability to create and control room types, rates, availability, taxes, automated messages, packages and reservationenhancers. Whether a regular room booking or package selection, the system displays content from the admin area in real-time, enabling guests to book rooms with ease. At the time of a reservation, the system takes the guest through the booking process selection of room type, package costs and details, contact and payment information. After all details are stored in, for processing, d ual confirmation/notification messages are sent to both guests and hotel staff. According to a Corporate Reservation System (CRS) an independent agency that books or so 100,000 hotels room each year on behalf of its corporate clients. CRS pre-negotiates special rates with some 15,000 hotels worldwide, offers these discontented rates to their clients than organizes all the bookings and the paperwork. CRS do not change for this service but instead receives a commission from the hotels. In addition to accommodation they also organize conferences and special events. CRS was using an old land FoxPro system to take bookings. This performed well in the past is now make noise at the seams and needs to be replaced with a new Windows system designed to handle the increased needs of the now larger and more innovative organization.The overall brief was to develop a more efficient Windows based replacement to take hotel bookings, conference bookings and to organize special events. The articl e A Study of Airlines Online Reservation Services, stated reports on a study about examining airlines Web-based online reservation services. Thirty airlines from three regions (North America, Europe and Middle East, and Asia and Australia) were assessed to turn back whether there were any significant differences between the three regions, in terms of the Web site attributes and services provided to travelers. In this research, the attributes selected for examination included (1) components of online reservation services, (2) provision of extra benefits, (3) factors affecting reservation time, and (4) provision of additional services/facilities.Empirical results indicated that some airlines did not provide all components in the chosen attributes and that airlines in these three regions differed significantly in certain dimensions of the chosen attributes. In particular, airlines in North America were found to have the most spaciotemporal Web-based reservation services. The studies are included by the researchers to have more knowledge about different online reservation systems and prove that online reservation is very effective. Having websites will allow marketing of the business onlineand it has been very valuable and successful to use Internet as a source of income with businesses.